Assessments

Certification is a difficult process. After long months of training, improving processes, and completing documentation, you might not be able to see the forest for the trees. That's where our assessment services come in. Our ITSM experts will evaluate your organization based upon recognized best practices and international standards. This provides you with a "report card" on your progress toward certification. Assessment results can also be provided to auditors as proof of your ITSM maturity when certification time finally arrives.

Process Catalyst Solutions offers three primary options for assessing your ITSM expertise. Our ISO/IEC 20000 Full Assessment evaluates the operational effectiveness of the IT infrastructure service management processes by focusing on scope of service, availability, efficiency, and compliance as defined by ISO/IEC 20000. Our ISO/IEC 20000 Moderated Assessment is a shorter-term assessment that uses your staff as well as ours to speed the process. Our ITIL^® v3 Assessment evaluates the maturity of your implementation of the ITIL^® family of best practices.

Process Catalyst Solutions, LLC. is experienced in performing ISO/IEC 20000 and IT Service Management assessments and has many years of industry experience. Members of Process Catalyst Solutions speak internationally at conferences and participate in the development of the ISO/IEC 20000 qualification scheme. All Process Catalyst Solutions consultants are certified in advanced levels of ISO/IEC 20000.

Process Catalyst Solutions is a global management consulting, training and technology services company committed to delivering innovative and efficient IT Service Management. Process Catalyst Solutions collaborates with its clients to help them become high-performance organizations.

With deep industry and business process expertise, global resources and a proven track record, we can mobilize the right people, skills, and technologies to help your organization improve their IT performance.

Contact us today to schedule an onsite assessment of your ITSM processes.