ISO/IEC 20000 Foundation Bootcamp
ISO/IEC 20000 is the first international standard for IT Service Management. Its purpose is to "promote the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements".
This two-and-a-half day course is primarily designed for IT professionals who will be responsible for an organization's ISO/IEC 20000 certification efforts. More indepth than a simple Awareness level course, it provides an introduction to all areas of the standard along with real-world practical exercises.
This course is ideal for IT departments who have a familiarity with ISO/IEC 20000 but need more training prior to its implementation in the workplace.
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