ISO/IEC 20000

ISO/IEC 20000 is the world's first standard for IT service management. The standard specifies a set of inter-related management processes, and is based heavily upon the ITIL (IT Infrastructure Library) framework. It defines the requirements for an IT service provider to deliver managed services. ISO 20000 certification demonstrates an organization's commitment to ITSM best practices.

Process Catalyst Solutions is a recognized leader in ISO/IEC 20000. Our one-of-a-kind ISO/IEC 20000 Implementation Course provides hands-on experience in real-life ISO/IEC implementation issues. Our Foundation Course provides an initial worker-level overview of the standard and its use in an IT service workplace. Finally our Awareness Course provides a one-day management-level overview of the costs, benefits, and implications of achieving ISO/IEC 20000 certification.

Additionally, Process Catalyst Solutions can tailor training and consulting to help your organization lower the cost and speed the implementation of ISO/IEC 20000.

Choose one the classes from the links or menus above, or contact us for more information about ISO/IEC 20000.