ISO/IEC 20000 AcceleratorTM
Moderated Assessment
IT organizations can benefit by adopting proven processes that incorporate industry best practices from the ISO/IEC 20000 requirements and guidelines to promote consistent and reliable methods to support mission-critical applications.
The goal of the ISO/IEC 20000 AcceleratorTM Moderated Assessment is to review and evaluate the operational effectiveness of the IT infrastructure service management processes by focusing on scope of service, availability, efficiency, and compliance as defined by ISO/IEC 20000.
Actionable recommendations will offer the organization a framework to develop a long-term IT service management program that will integrate all portions of the IT service management processes to align IT and business goals. Recommendations are based in part on generally accepted international standards and best practices such as ISO/IEC 20000, IT Infrastructure Library (ITIL® ), CobiT, ISO 9000, ISO/IEC 27001 and other best practice frameworks.
Timeline
The ISO/IEC 20000 AcceleratorTM Moderated Assessment for a single location has an effort of nine (9) person days and will take place over a two week period. Each of the stages will have some overlap with other stages. Most of the effort takes place off-site. The on-site portion is a very short period. The final report will be delivered no later than 10 days after the last interview.
Week 1
- Identify Scope of assessment
- Management Communications
- Identify Participants for Interviews
- Schedule Workshop
- Gather Existing Documentation
- Review Current Documentation
Week 2
- On-Site Moderated Workshop
- Gap Analysis
- Develop Recommendation
- Develop 18 Month Roadmap
- Present Recommendations & Roadmap
Next Steps
If you are looking to benchmark your IT organization against ISO/IEC 20000 the ISO/IEC 20000 AcceleratorTM Moderated Readiness Assessment is designed for this purpose. Call or email today to schedule your ISO/IEC 20000 AcceleratorTM Moderated Readiness Assessment with Process Catalyst Solutions. We look forward to working with you.
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