This accredited course introduces the concepts of ITIL Version 3 and the IT Service Lifecycle. It describes the lifecycle stages, processes, functions, roles, inputs and outputs, relationships and interactivities of the processes. This course features interactive learning experiences and real-world examples throughout the course. The result is a thorough understanding of the basics of ITIL V3, which can be used to sit the ITIL V3 Foundation Certificate exam. This course is a fully packed 2.5 days with additional required homework on the first two nights of class. The ITIL V3 Foundations Certification Exam is administered by 3:00 PM on the last day of the course. Taking the exam is optional.
What makes this course unique?
By using real-world examples, our instructors weave the IT Service Management Process concepts into an interactive and highly engaging discussion with student participants. We answer your real-world questions regarding your own implementation, while preparing you for the foundation exam given on the last day of class. We can do all of this because our instructors are not just trainers, but consultants and practitioners with years of hands on experience. In addition to preparing you for the exam, this course gives you real tools and knowledge to allow you to better your organization moving forward.
Course Outline
Day 1
- The ITIL Lifecycle
- Concepts, Models, and Methodologies
- Service Strategy
- Service Design
- Assign Day 1 homework
Day 2
- Review of Day 1 with quiz
- Service Transition
- Service Operation
- Assign Day 2 homework
Day 3
- Review of Day 1 & 2 with quiz
- Continual Service Improvement
- Review of practice exams
- Discussion of exam strategy
- ITIL Foundation exam
