"I did the evaluation and got my grade today. I was especially pleased with my 38 out of 40 correct. You really drilled those ITIL concepts in even though (like you said), it really was like drinking from a firehose. You never slowed down in class but apparently your method works...
 
"I appreciate the opportunity of the class and the personal stories you interjected placed the concepts in real world scenarios. Your Uncle Larry story was inspirational on what customer value and satisfaction can do for a business. I was so impressed with Uncle Larry story I had to go google him and confirmed he is indeed a real life character.
 
"The value of this ITIL class really hit home today on the job when I received a 44 page presentation on the "{customer} service catalog and offerings" from my main {service provider organization}. There were references on almost every page to ITIL concepts that was covered in class and I understood them. My full understanding of this presentation (rather than a bunch of pretty slides) truly reinforced the understanding I have learned in class. What perfect timing for receiving this info !
 
"Thanks again for the real life experience you brought to the learning experience."

"Thanks for the great class. Without a doubt, this was the best boot camp I have attended and if I could I would do it again with you as the instructor. I felt like I learned more, faster and more efficiently than with any other instructor."

"Randy Michael of Process Catalyst Solutions has taught many ITIL Foundations courses for us over the past few years. We have found his teaching style to be professional, patient, and organized resulting in superb delivery and retention of material for the students. His student course evaluations are consistently outstanding and particularly reflect his ability to relate real-world experiences to a classroom course, making him an invaluable resource to students. We commonly hear positive feedback from our clients and have had many point out that he was one of the best instructors they have ever had. As an instructor, he is both easy-going and energetic simultaneously. Students feel as though his is approachable, and subsequently leave with a well-rounded grasp on the material. Randy's students typically do very well on certification testing, and his pass rate is quite phenomenal."

"I would strongly recommend Randy to any company interested in receiving ITIL training for the reasons I have mentioned. From an administrative perspective, he is also pleasant and easy to work with. Overall, he is one of our favorite contract instructors to use here at our company."

"During my ITIL Service Manager training, I had the pleasure of meeting Randy Michael who was my instructor for the extensive two week training."

"Randy's passion for teaching and industry knowledge made a tough class palatable. He was able to explain the class content and tie it to real world examples. His technique for memorizing and creating study material was a great help and the class participant greatly benefited from it."

"I wish during my many years of taking classes I had more instructors like Randy. Oh and yes, I passed my ITIL Service Manager, thanks Randy!"